Returns & Exchanges
At JFC Online, we strive to provide the freshest products; however, if you receive an item that is damaged or incorrect, we offer a 14-day return window for non-perishable goods and immediate resolution for perishables.
Contact Support
Email our customer service team within 48 hours of delivery for perishable items or 14 days for dry goods to initiate your request.
Provide Documentation
Attach clear photos of the product, the packaging, and your order confirmation to help us verify the condition of the items.
Await Authorization
Our quality control team will review your submission and provide a Return Merchandise Authorization (RMA) number and instructions for return shipping if applicable.
Receive Refund or Replacement
Once approved, we will process your refund to the original payment method or dispatch a replacement shipment within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing